When returning your item, it has to be in the original condition as it was sent out (New, unworn and unused condition) If there is a trace of using the product, the return or exchange can be impossible so you should return the product to us as it is.īuyer is responsible for return or exchange shipping costs. Please inform us within 5 days of receiving the product. (You can consult with our shop about the Return shipping cost.) Please keep in mind that, due to the nature of overseas delivery we will not make refunds on external package damage. You should inform us of this fact without delay within 5 days of product receipt.Īnd please capture the fault part and transmit it to us as a file ( there is a trace of using the product, the exchange or refund can be impossible. If you discover the defect of product after receiving it, We wish you well being without any damage during the coronavirus outbreak. We will send message you after confirmation. If you have any question, Please send us a message. We will verify the tracking number with your country's post office and reply back to you.īut please bare in mind that the process takes about 2 weeks - 1 month. In case your tracking number is invalid please provide us the information via e-mail. We won't make refunds in case the parcel gets caught in the customs.īut if the parcel comes back to our office, we will make partial refunds for the products that are undamaged. If some charges occur, it is the buyer's responsibility since it is beyond our control. We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs. We always declare packages as GIFT and lower value. (Delivery company: DHL, UPS, EMS, Fedex etc. Depending on the country, it will be shipped with the appropriate carrier.) In other countries, delivery is possible through express delivery. (In case of customs clearance delay, it may be delayed for several days)ģ. Hong Kong, Vietnam, Philippines, France, Spain, Taiwan, Australiaĭelivery to these countries has been normalized. (K-packet or Small Package)Ĭurrently, all international air traffic has been significantly reduced due to the coronavirus.ĭelivery will be delayed a little more than usual.ĭelivery time is about 10~25 days after shipment. USA, Canada, UK, Germany, Italy, Russia, China, Thailand (But, delivery may be slightly delayed due to customs clearance and other issues.)Ģ. Shipping time will take about 5-7 days after shipment. Qxpress operates international courier service and Singapore local courier service based in Southeast Asia, and provides fast delivery service and systematic tracking service. (Until you select shipping country, the shipping cost is shown as $0.)įor the items purchased by customers in Singapore, Japan, and Malaysia will be delivered by Korean shipping company Qxpress or Korea post office. Your country's shipping cost will then be set. We endeavor to provide a reasonable method for shipping by country. There are countries where air operations for overseas shipping have been significantly reduced or suspended due to COVID-19. Shipping Cost : International Shipping Fee.
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